Privacy Policy

Effective Date: 02/27/2026

Company Name: Done Right Today

1. Introduction

Done Right Today (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website or interact with us, including through SMS communications.

2. Information We Collect

We may collect the following types of information:

  • Name
  • Phone number
  • Email address
  • Physical address
  • Service details and inquiries
  • Any other information you voluntarily provide through our website forms, phone calls, or SMS messages

3. How We Use Your Information

We use your information to:

  • Schedule and provide plumbing, heating, and cooling services
  • Respond to inquiries
  • Send appointment confirmations and service updates
  • Send billing notifications
  • Provide customer support
  • Send SMS communications if you opt in
  • Improve our website and services

4. SMS Communications

If you opt in to receive SMS messages from Done Right Today, we may send you:

  • Appointment reminders
  • Service updates
  • Account notifications
  • Customer care messages

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP.
For help, reply HELP or contact us at 302-364-0579 or customerservice@donerighttoday.com.

5. Information Sharing & Disclosure

We value your privacy.

We will never share your contact information for marketing purposes.

We do not sell, rent, or trade your personal information.

We may share information only in the following limited circumstances:

  • When required by law or to respond to lawful requests by public authorities, including law enforcement
  • In connection with a business transfer, merger, or acquisition
  • With trusted service providers who assist in operating our business and who are obligated to keep your information confidential

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

7. Your Rights & Choices

You may:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Opt out of SMS communications at any time by replying STOP

To make a request, contact us at:
302-364-0579
customerservice@donerighttoday.com.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy, please contact:

Done Right Today
19 Germay Drive Wilmington, DE 19804
Phone: 302-364-0579
Email: customerservice@donerighttoday.com.